Hacking Education: 10 Quick Fixes for Every School (Hack Learning Series) by Barnes Mark & Gonzalez Jennifer

Author:Barnes, Mark & Gonzalez, Jennifer [Barnes, Mark]
Language: eng
Format: epub
Tags: Mark Barnes, Education Improvement, Hacking Education, reform, Jennifer Gonzalez, Childhood Education, Education
Publisher: Times 10 Publications
Published: 2015-07-25T21:00:00+00:00

The Hack in Action

Students and teachers at Richardsville Elementary School in Bowling Green, Kentucky, enjoy the support of the Bobcat Help Desk, staffed by four tech-savvy sixth graders. Barry Sanders, library media specialist and sponsor of the school’s Student Technology Leadership Program, established the Help Desk in 2014 as a way to satisfy the increasing requests for help from the faculty.

When the team formed, its first task was to survey the faculty in an effort to learn more about technology pain points. What they discovered was that most teachers wanted help learning to navigate Google Drive and work with their new Chromebooks. So the team developed a workshop to teach these skills, presenting it first as a whole-staff professional development session, then as a workshop given to individual classrooms in grades 3 through 6. To further extend their reach, the team has created video tutorials covering some of the same skills taught in their trainings.

Apart from the trainings, the team also responds to requests for assistance. The Bobcat Help Desk uses a workflow much like the one described in the blueprint above. Every school day, team members report to the library to check for any open “tickets”—help requests that have been submitted through the Google Form embedded on the school’s website—which are then automatically dropped into a Google spreadsheet. From there, Sanders or the students decide who will respond to which request.

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